Quality Guarantee and Policy
Things You Need to Know
We are committed to provide our customers with an excellent service ensuring that our products are safe and are in line with legal requirements of selling alcoholic beverages. If you think the wine we have delivered to you is smelling musty, mouldy or simply unaccountably flat — please email us at firstname.lastname@example.org. We will make arrangements to have the wine collected and tested. If your wine appears faulty we will offer you a replacement bottle or a credit to your account if the wine in question is no longer available.